VIDA Pilates
 
Jenny Thomson
 
jenny@vidapilates.co.uk
 
 
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Terms and Conditions

 

All classes are subject to availability and all sessions and instructors are subject to change. We will make every effort to notify you of any changes in advance of your booked session.

Please ensure that you arrive on time for your class / session. Please be aware that if you arrive 10 minutes or more after the class has started you may not be allowed to participate.

 

You will be required to complete a Registration form making a note of any medical conditions that may affect your ability to take part in Pilates classes. It is your responsibility to obtain appropriate medical advice to ensure that you are fit and healthy to partake in any of these activities and that it is suitable for your needs, and to keep the teacher informed of any changes in your health or medical condition. Before taking part in any of the activities that we provide, you should consult your doctor.

 

BOOKINGS AND PAYMENTS:

 

  • Bookings can be made via our online booking system or by contacting us.

  • Payments can be made via our online booking system, or via cash, cheque or internet transfer. Please note that any class Bundles are not transferable.

 

 

CANCELLATIONS:

 

We realise that you cannot always keep the appointments or classes that you have booked due to any number of reasons. To make sure that everyone is treated fairly, please make a note of the following cancellation policy that will be applied to all of VIDA Pilates clients:

 

Pilates Group matwork classes:

  • Group matwork classes need to be cancelled or amended at least 2 hours before the class. If this is not done, then the full cost of the class will be charged and you will not be able to make the class up at another time.

 

Pilates Private / Duet classes:

  • Private classes and duets need to be cancelled or rescheduled at least 24 hours in advance. 

 

 

PLEASE NOTE: If the above cancellation periods are not met, the full fee will be charged.

 

We reserve the right to cancel a Pilates class in the event of unforeseen circumstances or illness. In this instance, we will give you a full refund of the fees you have paid for the cancelled class, session or event.

 

 

REFUNDS

 

Pilates Group matwork classes:

  • Pay As You Go ~ class fees are non refundable. In the event that you have paid for a class and are unable to attend, and you have cancelled within the time stated above, then you are able to attend another class on the timetable.

  • Bundles of 4 or 8 ~ refunds will only be given in exceptional circumstances i.e. you have been deemed medically unfit to participate in classes for the foreseeable future. An administrative charge of £10 will be applied.

  • Unlimited classes ~ refunds will only be given in exceptional circumstances i.e. you have been deemed medically unfit to participate in classes for the foreseeable future. An administrative charge of £10 will be applied.

 

Pilates Private / Duet classes:

  • One off private / duet ~ fees are non refundable except in exceptional circumstances i.e. you have been deemed medically unfit to participate in classes for the foreseeable future. In the event that you are unable to attend, and you have cancelled within the time stated above, then an alternative day can be arranged. In the case of exceptional circumstances, a £10 administration charge will be applied.

  • Bundles of 4 or 8 ~ refunds will only be given in exceptional circumstances i.e. you have been deemed medically unfit to participate in classes for the foreseeable future. An administrative charge of £10 will be applied.

 

Spine Mobiliser Sessions:

  • Appointment fees are non refundable except in exceptional circumstances i.e. you have been deemed medically unfit to use the Spine Mobiliser. In the event that you are unable to attend, and you have cancelled within the time stated above, then an alternative appointment can be arranged. In the case of exceptional circumstances, a £10 administration charge will be applied.

  • Bundles of 5 or 10 ~ refunds will only be given in exceptional circumstances i.e. you have been deemed medically unfit to use the Spine Mobiliser. An administrative charge of £10 will be applied

 

 

We do understand that there are certain occassions when you need to cancel at the last minute due to an emergency. We are more than happy to discuss these situations with you, however please don't automatically assume or expect the fee to be waived. Circumstances will be deemed exeptional at our discretion. 

 

If you have any questions, please contact us and we will do our best to help.